Approved by Order of the Gokhran of
Russia Dated 28.06.2019 No. 276
Rules of Visiting the Diamond Fund Exhibition and Sale of Tickets
(as in Order of the Gokhran of Russia dated 10.07.2019 No. 295)
I. General Provisions
1.1. The present Rules of Visiting the Diamond Fund Exhibition and Sale of Tickets (hereinafter referred to as “Rules”) set up terms of sale and booking tickets, the admission procedure and rules of behavior for visitors of the Diamond Fund Exhibition.
1.2. The Diamond Fund Exhibition (hereinafter referred to as “Exhibition”) is an integral part of the Federal Government Institution “State Institution on Formation of the State Fund of Precious Metals and Precious Stones of the Russian Federation, Storage, Release and Use of Precious Metals and Precious Stones (Gokhran of Russia) under the Ministry of Finance of the Russian Federation”.
1.3. The Exhibition features valuables of the Diamond Fund of the Russian Federation, which present a collection of unique nuggets of precious metals, precious stones of historical and artistic value, and unique jewelry and other articles of precious metals and precious stones.
1.4. The Exhibition address: Moscow, Kremlin. Entrance to the Kremlin is through the Borovitsky Gate.
1.5. Information about the Exhibition activities is available in the Diamond Fund Section (hereinafter referred to as “Exhibition Website”) on the official website of the Gokhran of Russia (www.gokhran.ru).
1.6. Working Schedule of the Exhibition:
1.6.1. The Exhibition is open for visitors on days and hours determined by the working schedule of the Exhibition.
1.6.2. The working schedule of the Exhibition is approved by the Head of the Gokhran of Russia.
1.6.3. The working schedule of the Exhibition might be subject to changes on a permanent or temporary basis.
1.6.4. The present Rules, as well as information about the working hours of the Exhibition are available on the Exhibition website and in various means of information at the Ticket Office of the Exhibition.
1.7. Ticket Office of the Exhibition is located at the address: Moscow, Alexander Garden, Manezhnaya St., 2-10, building 3.
1.8. The following terms and definitions are used in the present Rules:
Customer – an individual, including a representative of a legal body, purchasing a ticket to the Exhibition.
Visitor – an individual visiting the Exhibition with the purpose of viewing the exposition.
Ticket – a standard form document issued by an automated accounting system granting the right to visit the Exhibition.
Booking ticket – short time reservation (withdrawal from public sale to avoid duplication of sales) of a number of tickets specified by the Customer at the moment of making an electronic order from the start of making an order to the moment of payment for the ticket or refusal of payment by the Customer.
Purchase – the fact of payment for the ticket at the Ticket Office of the Exhibition confirmed by issuing a standard form ticket for the Customer.
1.9. By purchasing a ticket for visiting the Exhibition a Customer and a Visitor assume obligations to observe the present Rules.
II. Procedure of Visiting the Exhibition
2.1. Access to the Exhibition is provided by tickets on the specified in the ticket day and time of the visit (exhibition tour).
2.2. Tickets are purchased only at the Ticket Office of the Exhibition by cash or non-cash payment in Russian rubles.
2.3. Tickets for visiting the Exhibition are not subject to exchange or resale.
2.4. A ticket with corrections, stickers and damages, which make it impossible to check it during access at the checkpoint, is recognized invalid and relieves the Gokhran of Russia of any obligations imposed.
2.5. A Visitor bears full responsibility for the authenticity of the ticket in case of buying from a private individual and/or in places other than an official point of sale specified in item 1.7 of the present Rules.
2.6. In case of revealing the fact of using the ticket in violation of the present Rules, the Gokhran of Russia is entitled to make a decision to deny access to the Exhibition without refunding the cost of the ticket.
2.7. Access to the Exhibition is not allowed:
- with weapons and other life and health threatening objects;
- piercing and breakable objects, items with sharp edges, flammable, explosive, poisonous, toxic, dirty and stinking things or objects, gas sprays, as well as other things or objects, the use of which can harmfully affect the security of the Exhibition or Visitors;
- in outdoor clothing;
- with suitcases, rucksacks, briefcases, attaché cases, gym bags or shopping bags (except handbags),
- with bicycles, skies, scooters, skateboards and other similar sport and transport equipment;
- with animals.
2.8. Items that are not allowed for carrying to the Exhibition area should be put into the storage-chamber in Alexander Garden on presentation of the ticket, weapons should be left in the Moscow military commandant’s office.
2.9. Outdoor clothing should be left in the cloakroom.
2.10. At the entrance to the Exhibition, the officers of the Moscow Kremlin Commandant's Service of the Federal Guard Service of Russia conduct personal inspection of the Visitors and their belongings, including inspection using technical means.
2.11. All communication devices should be switched off or put in the Silent mode for the time of visiting the Exhibition.
2.12. Visitors of the Exhibition are prohibited from:
- talking loudly or shouting, making noise, running, jumping;
- smoking, using electronic cigarettes;
- drinking alcohol;
- using toxic substances and narcotic drugs;
- being intoxicated, being under the influence of drugs and alcohol;
- eating and drinking, including bottled water, in the foyer and showrooms of the Exhibition;
- wearing dirty clothes, as well as have luggage, things, food which can dirty other visitors and/or property of the Exhibition;
- leaving outdoor clothes and other belongings (large bags, rucksacks, umbrellas, suitcases) for temporal storage in the foyer of the Exhibition;
- staying on the territory of the Exhibition without clothes and/or footwear;
- giving tours around the Exhibition;
- using film, photo and video equipment, mobile communication devices, distributing information and promotional materials, carrying on trade in the showrooms of the Exhibition;
- making sketches or notes, using tape recorders and other recording equipment;
- littering the territory of the Exhibition.
2.13. During the excursion the Visitors are not allowed to violate the established procedure of visiting the Exhibition.
Violation of the established procedure is as follows:
- material damage or an attempt of material damage to property of the Exhibition;
- public order offense in the showrooms and the foyer of the Exhibition (being under alcohol, smoking, swearing, misbehaving, etc.);
- failure to comply with requirements specified in item 2.12. of the present Rules;
- disobedience to reasonable demands of the guide, staff of the Exhibition or an officer of the Moscow Kremlin Commandant's Service of the Federal Guard Service of Russia aimed at prevention (stopping) the violations.
2.14. The Visitors violating the order established by the present Rules can be warned by the staff of the Exhibition, and in case of their refusal to stop the violation they can be forced to leave the Exhibition and be brought to responsibility under the legislation of the Russian Federation.
2.15. In order to prevent and eliminate any unlawful acts and to control the services provided for the Visitors video surveillance is installed on the territory of the Exhibition.
2.16. Control over the compliance with the requirements set for Visitors of the Exhibition, maintenance of public order, prevention and suppressing violation of law is exercised by officers of the Moscow Kremlin Commandant's Service of the Federal Guard Service of Russia and staff of the Exhibition.
2.17. Visiting the Exhibition is possible in an organized group of up to 20 people.
2.18. A tour round the Exhibition is provided in Russian by an employee of the Exhibition. Foreign visitors are allowed to visit the Exhibition without any guide using an audio guide in foreign languages.
2.19. A guided tour lasts 45 minutes.
III. Terms of Booking and Sale of Tickets
3.1. Prices of the Exhibition tickets are determined in accordance with the amount of fee for the services provided by the Gokhran of Russia approved by the order of the Ministry of Finance of the Russian Federation.
3.2. Sale of tickets for visiting the Exhibition is available on a first-come, first-served basis.
3.3. Tickets can be purchased at the Ticket Office of the Exhibition on the day of visit.
3.4. A Customer is entitled to buy not more than 4 (four) tickets at any one time.
3.5. Sale of tickets for group visits of the Exhibition.
3.5.1. Sale of tickets for a group visit of the Exhibition is only possible upon prior request.
3.5.2. A request for group visiting of the Exhibition can include up to 20 (twenty) persons. Payment is made in accordance with the established tariffs.
3.5.3. Requests with the specified number of visitors and the desired date and time of the visit are directed to the Gokhran of Russia at firstname.lastname@example.org at least 17 (seventeen) days prior to the date of the scheduled visit of the Exhibition.
3.5.4.The decision on possible accepting the request is sent by communication means specified in the letter, after that the final dates of the visit are determined.
3.5.5. The tickets are purchased at the Ticket Office of the Exhibition within 3 (three) calendar days upon confirmation of the date and time of the tour by the Exhibition.
3.5.6. In case of failure to purchase tickets within the time-limits specified in 3.5.5. of the present Rules, confirmation of the request is cancelled automatically
3.6. Booking tickets online at the Exhibition website:
3.6.1. Booking tickets online at the Exhibition website is only possible for individuals from 8:00 a.m. to 6:00 p.m.
3.6.2. Booking tickets for visiting the Exhibition by telephone is not available.
3.6.3. Tickets for visiting the Exhibition are booked for one name, one e-mail address and one telephone number no more than once every six months.
3.6.4. Total number of tickets in one order can be not more than 4 (four) tickets.
3.6.5. Booking tickets is available 34 (thirty four) days prior to the day of the tour.
3.6.6. For booking tickets the Visitor should do as follows:
1). Go on the website, select “For Visitors” – “Booking Tickets”.
2). Select date and time of visiting the Exhibition.
3). Enter the required identification data in the correct format.
4). Make the booking by clicking the corresponding “Order” button.
3.6.7. The ticket is considered to be booked from the moment of confirming the booking. Confirmation of booking is sent to the Visitor at the specified e-mail address.
3.6.8. Confirmation of booking includes:
1) Date and time of the tour
2) Order number
3.6.9. You can pay for the booked ticket at the Ticket Office of the Exhibition only on the day of your visit but not later than 1 (one) hour prior to the time of the tour beginning.
3.6.10. To pay for the booked ticket at the Ticket Office of the Exhibition it is required:
1). To present a printed copy of the voucher with the order number or confirmation of booking on your mobile device.
2). To present ID of the person specified for making an order.
3). If a Visitor has booked reduced-fare tickets intended for citizens entitled to benefits, he/she should present documents confirming the right to benefits.
3.6.11. In case of violating item 3.6.3. and item 3.6.4. of the present Rules the booking is cancelled automatically.
3.6.12. If a Visitor failed to buy the ticket within the time-limits specified in item 3.6.9., the booking of the ticket is cancelled. In this case confirmation of booking cannot be used to get a ticket in the Booking Office of the Exhibition.
3.6.13. Customer cannot transfer the confirmation of booking to third parties.
3.6.14. The Exhibition is entitled to limit the number of tickets to be sold in one electronic order or to one buyer.
3.7. Sale of tickets to Visitors entitled to benefits:
3.7.1. Purchasing reduced-fare tickets at the Ticket Office of the Exhibition is only possible upon presenting a document, confirming the right to benefit.
3.7.2. Reduced-fare tickets are non-transferable. The Exhibition may refuse servicing people with the reduced-fare tickets, but not belonging to the category of visitors who are entitled to benefits.
3.7.3. Benefits granted to citizens of the Russian Federation are also granted to citizens of the Republic of Belarus in accordance with the Agreement between the Russian Federation and the Republic of Belarus of 25.12.1998 “On equal rights of citizens”.
3.8. Free Tickets to the Exhibition:
3.8.1. Free tickets to the Exhibition are granted to the following categories of visitors:
- Heroes of the Soviet Union, Heroes of the Russian Federation, Full Cavaliers of the Order of Glory
- veterans of Great Patriotic War;
- veterans of combat operations;
- non-working disabled persons of groups I and II;
- disabled children;
- museum employees of the Russian Federation
3.8.2. Visitors specified in item 3.8.1. of the present Rules receive a “Free” entrance ticket.
3.9. Service on a priority basis:
3.9.1. The right for purchasing tickets to the Exhibition on a priority basis is granted to:
- Heroes of the Soviet Union, Heroes of the Russian Federation, Full Cavaliers of the Order of Glory
- veterans of Great Patriotic War;
- veterans of combat operations;
- disabled persons of groups I and II;
- disabled children;
- employees of the Ministry of Finance of the Russian Federation;
- employees of the Gokhran of Russia
3.10. Visiting the Exhibition with reduced-fare tickets:
3.10.1. The following people are entitled to reduced-fare tickets:
- children attending pre-school educational institutions, full-time students of primary, secondary, professional and higher education institutions;
- multiple-child families.
VI. The Procedure of the Exhibition Ticket Return
4.1. The money for the ticket is refunded to the Customer by the Exhibition in the same way the ticket was paid.
4.2. The ticket originals purchased only at the Ticket Office of the Exhibition are refundable.
4.3. In order to make a refund, it is necessary to fill out an application at the ticket office of the Exhibition, indicating the details of the identification document, current account (if payment was made by credit card) and return the unused ticket.
4.4. When purchasing a ticket using a bank card, the ticket price is refunded only to the bank card the payment was made.
4.5. The cost of the ticket is refunded at the ticket offices of the Exhibition no later than 1 (one) hour before the beginning of the excursion.
4.6. The return of the tickets issued for group visits of the Exhibition is carried out no later than 1 (one) day before the date of the visit.
4.7. The Exhibition does not refund the cost of the tickets when the ticket is returned later than the time period specified in clauses 4.5., 4.6. of these rules.
V. Rights and Responsibilities of Parties
5.1. Rights and Responsibilities of the Customer:
5.1.1. The Customer is entitled to pay the ticket for visiting the Exhibition only using his/her own bank card.
5.1.2. The Customer is not entitled to order and purchase tickets for visiting the Exhibition for resale, and sell them to third parties.
5.1.3. The Customer is not entitled to reproduce, duplicate, copy, resell, place on other websites, use the information from the Exhibition website for commercial or promotional purposes, including information on the tickets offered on the website and ticket prices.
5.2. Rights and Responsibilities of the Exhibition:
5.2.1. The Exhibition is entitled to send information messages, related to the provision of the services (including placing an Order), to Customers to the email address specified by the Customer.
5.2.2. The Exhibition is entitled to refuse a Customer to make an order (cancel an order) if the order contains the signs of ordering tickets for the purpose of advertising services and resale to third parties (commercial use).
VI. Processing of Personal Data
6.1. When booking tickets using the official website of the Gokhran of Russia, when expressing consent to the terms of the present Rules, the Customer agrees to the processing of his personal data provided for placing an Order, both with and without automation, including collection, systematization, accumulation, storage, clarification, use, distribution (including transfer), depersonalization, blocking, destruction, as well as other actions provided for by the Federal Law No. 152-FZ of July 27, 2006 "On Personal Data".
6.2. Processing of personal data of a Customer is carried out in accordance and in compliance with the legislation of the Russian Federation. The Gokhran of Russia processes personal data of a Customer in order to provide services and to communicate with a Customer. The Gokhran of Russia takes all the necessary measures to protect the personal data of a Customer from an unauthorized access, dissemination, modification, disclosure or destruction.
6.3. The Gokhran of Russia does not verify the accuracy of the personal data provided by a Customer, but assumes that a Customer acts in good faith and provides accurate personal data. The Customer is liable for providing inadequate personal data.
6.4. The Gokhran of Russia provides access to personal data of a Customer only to those employees, contractors who need this information to ensure the functioning of the system and provide services to the Customer.
6.5. The Gokhran of Russia is entitled to use the information provided by the Customer, including personal data, in order to ensure compliance with the requirements of the legislation of the Russian Federation (as well as for the purposes of preventing and/or punishing illegal and/or criminal actions). The information provided by the Customer may be disclosed only in accordance with the legislation of the Russian Federation upon the request of the court, law enforcement authorities and in other circumstances provided for by the law.
VII. Limitation of Liability of the Exhibition
7.1. The Gokhran of Russia is not liable under any agreements between the Customer and third parties.
7.2. The Gokhran of Russia is not responsible for the temporary or permanent termination of the website of the Exhibition.
7.3. In the event of accidents or malfunctions in software and hardware complexes of the third parties providing services to the Gokhran of Russia to ensure the operation of the official website, or actions (inaction) of the third parties aimed at suspending or ceasing of the functioning of the official website, it is possible to suspend the operation of the official website without notifying the Customer.
7.4. The Gokhran of Russia is not responsible for banks’ and other organizations’ payments terms, including the payments refunded to the Customer.
7.5. The Gokhran of Russia is not responsible for any disputes and disagreements over the issue of payments arising between the Customer and the system and/or a credit institution.
7.6. Under any circumstances the liability of the Gokhran of Russia to the Customer is limited to the price of the tickets purchased by the Customer.
VIII. The Procedure for Consideration of Citizen Appeals
8.1. An appeal of a citizen in the form of a complaint, an offer or a statement regarding the Exhibition activities is submitted to the Gokhran of Russia in written form at the address: 14, 1812 goda street, Moscow, 121170, Russia or by an email: email@example.com.
8.2. The appeal received from a citizen is considered in compliance with the order established by the Federal Law No. 59-FZ of May 2, 2006 "On The Procedure for Consideration of Citizen Appeals of The Russian Federation" and the present Rules.
8.3. The citizen appeal should contain the name of the Exhibition, surname, first name and patronymic (if any) of the citizen, an email address (in this case the answer will be sent in the form of an electronic document) or a postal address (the answer will be sent in written form), text of proposal, application, complaint.
8.4. A citizen is entitled to attach the necessary documents and materials to such an appeal in electronic form.
8.5. The processing period of the citizen appeals is no more than 30 days from the date of the registration. The Head of the Gokhran of Russia is entitled to establish shorter terms of consideration of some citizen appeals.
8.6. If the name of the applicant, his postal or e-mail address is not indicated in the appeal, the response to the appeal is not given.
8.7. Upon receipt of the appeal, which contains obscene or offensive expressions, threats to the life, health and property of the official, as well as the members of his family, the Gokhran of Russia is entitled to leave such appeal unanswered on the merits of the questions raised therein and inform the applicant about the inadmissibility of misuse of the right.
8.8. If the citizen appeal contains a question to which he has been repeatedly given written answers on the merits in connection with the previously sent appeals, and no new arguments or circumstances are given, the Head of the Gokhran of Russia, or an authorized person, is entitled to make decision on the groundlessness of that appeal and the termination of the correspondence with the citizen on this issue, provided that the appeal indicated and the previously sent appeals were submitted to the Gokhran of Russia. The citizen who sent the appeal is notified of this decision.
8.9. The Exhibition website contains answers to the most frequently asked questions about the Exhibition activities.